Privacy Policy

Last updated: December 19, 2024

1. Introduction

AV UCI Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Information You Provide

  • Contact information (name, email, phone number)
  • Service inquiries and project requirements
  • Waitlist registration information
  • Communication preferences

2.2 Automatically Collected Information

  • Device information (browser type, operating system)
  • Usage data (pages visited, time spent on site)
  • IP address and general location
  • Cookies and tracking technologies (with consent)

3. How We Use Your Information

We use the collected information to:

  • Provide and improve our Q-SYS UCI services
  • Respond to your inquiries and requests
  • Send you relevant information about our services
  • Analyze website usage and improve user experience
  • Comply with legal obligations

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored on your device that help us provide a better user experience and analyze website performance.

4.2 Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
  • Functional Cookies: Remember your preferences and settings

4.3 Cookie Consent

We use a cookie consent banner that allows you to:

  • Accept all cookies and tracking
  • Reject non-essential cookies
  • Manage your cookie preferences

4.4 Cookie Settings

You can manage your cookie preferences at any time:

  • Change Your Choice: Clear your browser cookies and refresh the page to see the consent banner again
  • Browser Settings: Most browsers allow you to control cookies through settings
  • Third-Party Tools: Use browser extensions to manage tracking
  • Contact Us: Email us to request changes to your data preferences

Note: Essential cookies (required for website functionality) cannot be disabled and will always be active.

5. Third-Party Services

5.1 Google Analytics

We use Google Analytics to understand website traffic and user behavior. Google Analytics may collect:

  • Page views and session duration
  • User interactions and events
  • Device and browser information
  • Geographic location (city/country level)

5.2 Other Services

  • Tally.so: For waitlist form collection
  • Notion: For calendar scheduling

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal requirements
  • To protect our rights and safety
  • With service providers who assist in our operations

7. Data Security

We implement appropriate security measures to protect your information, including:

  • Encryption of sensitive data
  • Secure data transmission (HTTPS)
  • Regular security assessments
  • Limited access to personal information

8. Your Rights and Choices

8.1 Access and Control

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for data processing
  • Opt-out of marketing communications

8.2 Cookie Management

You can manage cookies through:

  • Our cookie consent banner
  • Your browser settings
  • Third-party opt-out tools

9. Data Retention

We retain your information only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

10. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Legal Basis for Processing (GDPR)

If you are in the European Union, we process your data based on:

  • Consent: For analytics and marketing communications
  • Contract: To provide our services
  • Legitimate Interest: To improve our services and website
  • Legal Obligation: To comply with applicable laws

15. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how we use it.

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